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CHOCOLATE SHIPPING
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CHOCOLATE SHIPPING
Payment and delivery
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+38 (050) 411 01 90 tell_us@chocolate.lviv.ua
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Payment and delivery

Chocolate is there where you are!

Without leaving your home or office you can order high quality handmade chocolate products straight from the production in Lviv in the online shop of Lviv Handmade Chocolate. You can also send chocolates presents to your family or relatives, friends or colleague in Ukraine.

Moreover, you can get our special offers in our website, purchase a Gift Certificate for chocolates or masterclasses, and choose related souvenirs, gift sets or individual chocolate and branded products.

You can make your order 24 hours in our website.

We accept, process and send orders on Monday – Sunday, 09:00 - 18:00.

Purchases made after 18:00 and on holidays will be processed the next working day by the manager.

Shipping is made (or collected by the customer) from our main online shop storage: Lviv, 3 Serbska Str.

MAKE YOUR ORDER

If you wish to make an order, choose a product in the section “Shop” and add it into the “Cart”. Next you should fill in the form and enter your contact details (create your user account) for easier method of payment and delivery.

When you finish making your order, you will receive a letter at the provided e-mail about your order confirmation with referring to your user account where you can track an order status (see below). The order is being processed after payment (except for cash on delivery). If you have any questions regarding your current order, please contact our online shop manager.

PAYMENT

Advance payment

1. Via the system LiqPay

2. Via a teller terminal

 

Payment on delivery

3. Via a courier service within Ukraine (additional charge for money transfer via a transportation provider. Service costs 20UAH +2% of the payment is being charged.)

4. Via our courier with in Lviv

5. On collecting products

 

Payment by bonuses

If you have a LOKAL card – use your BOFONS (reward points). By entering you card number and password you can make full or part payment.

You can collect "bofons" in our online-shop to your LOKAL card account for each purchase.

 

Caution! "Bofons" cannot be used for delivery.

DELIVERY

Delivery in Ukraine
1. To Nova Poshta branch (payment according to transportation provider rates. Order will be delivered within 3 working days.)
2. By Nova Poshta courier to the buyer’s address (payment according to transportation provider rates. Order will be delivered within 3 working days).

Delivery with in Lviv
1. By our courier at the indicated address (delivery cost within Lviv – 50 UAH. The order is delivered within one working day or after specifying details with the online shop manager.)
2. By collecting products from Lviv Handmade Chocolate by the buyer at 3, Serbska Street. Order will be delivered within 1 working day or after specifying details with the online shop manager.)

Delivery abroad іs not possible.

STATUS AND DELIVERY TIME

New – the order is fully accepted on the website and sent to our online shop manager for processing.
Accepted and processed – the order was accepted by the manager after which is specified as follows: details, packaging and a parcel for sending or collecting by the buyer. Delivery time: 1 – 3 working days. The order made to 12:00 will start to process during a working day, after 15:00 – the next working day.
Needs more clarification – the order was incorrectly made (the wrong address, the telephone number, etc.) or it should be paid.
Packaged – the order was fully processed and is waited to be sent or is ready to be collected by the buyer. Delivery time: 12 working hours after accepting an order.
Sent – the order was sent to the customer at the indicated address. You can track your order, sent in Ukraine by Nova Poshta transportation provider, by the bill number, informed by the manager after a parcel is sent. Delivery time: 1 – 3 working days depending on the region.
Done – all operations are fulfilled, the quality of sent products is confirmed; the order is closed. See your purchase history in the user account.
Please contact us if you have any questions about your order.
To order contact us:
+38 050 372 98 97
mon-sun: 09:00-18:00
e-shop@chocolate.lviv.ua